./OPERATIONS
Hermes or OpenClawOperationslogsartifactsSupport Agent
A support operations worker that combines helpdesk context, knowledge search, and browser tools. It is built to escalate clearly instead of pretending every ticket is solvable.
agent loadouttrace
01runtime: Hermes or OpenClaw
02provider: Sprites, E2B, Vercel Sandbox, or Dedalus
03model: Router profile or native provider key
04tool: helpdesk MCP
05tool: knowledge base
06tool: browser
07tool: handoff notes
Template
Runtime, route, and tools stay explicit.
Best for
tickets
triage and response drafts
Mode
queued
cron or event driven
Output
drafts
reply and escalation notes
Loadout
helpdesk MCPknowledge basebrowserhandoff notes
RuntimeHermes or OpenClaw
ModelRouter profile or native provider key
ProviderSprites, E2B, Vercel Sandbox, or Dedalus
Workflow
The agent page shows what happens next.
01
Read
Pull ticket context and relevant knowledge.
02
Resolve
Draft replies or execute approved browser steps.
03
Escalate
Route uncertain cases with full context.