./OPERATIONS

Hermes or OpenClawOperationslogsartifacts

Support Agent

A support operations worker that combines helpdesk context, knowledge search, and browser tools. It is built to escalate clearly instead of pretending every ticket is solvable.

agent loadouttrace
01runtime: Hermes or OpenClaw
02provider: Sprites, E2B, Vercel Sandbox, or Dedalus
03model: Router profile or native provider key
04tool: helpdesk MCP
05tool: knowledge base
06tool: browser
07tool: handoff notes

Template

Runtime, route, and tools stay explicit.

Best for

tickets

triage and response drafts

Mode

queued

cron or event driven

Output

drafts

reply and escalation notes

Loadout

helpdesk MCPknowledge basebrowserhandoff notes
RuntimeHermes or OpenClaw
ModelRouter profile or native provider key
ProviderSprites, E2B, Vercel Sandbox, or Dedalus

Workflow

The agent page shows what happens next.

01

Read

Pull ticket context and relevant knowledge.

02

Resolve

Draft replies or execute approved browser steps.

03

Escalate

Route uncertain cases with full context.